Ozetel Postcode Prompter Service Routing Callers by Postcode

POSTCODE PROMPTER
What is it?
The Postcode Prompter allows a caller to enter a postcode into the telephone keypad and be automatically landed to a phone number (or answer point).

Why Use it?
Mobile Callers
In Australia, when using a 1300/13/1800 number, you can route a fixed line caller by postcode but you cannot do so with mobile phone callers. The best you can do, is route by mobile regions which are not accurate enough in many cases.

With the Postcode Prompter, you can land all mobile phone callers to our system and route these callers by postcode, just like the fixed line callers. This creates uniformity and an accurate routing map for all callers.

*Note: you can land all callers to the prompter. You should note the difference in retail call charges between "direct" routing and "prompter" routing.

Customer Location
Often a caller will be at work, but wish to be connected to a store nearest their home. The postcode prompter alleviates this issue because the caller can choose to enter the postcode that best suits them.

Statistics and Measurements
Using the postcode prompter platform allows us to measure your call usage with more relevance. We can provide statistics on postcodes entered by your callers.

Who Has Implemented the Postcode Prompter?
Any business that requires multiple answer points and accurate boundaries per store currently use the platform.

Franchisors find the service invaluable as they often have many franchise locations across Australia, all with a list of postcodes to be allocated to them. Current users include;