IVR Menu

An IVR (Integrated Voice Response) allows you to direct calls efficiently to departments, team members or other segments of your small business.

Also known as an auto attendant, this service allows your callers to be directed to the correct phone number at the press of a key.

For exmaple:

• Press 1... for Sales,
• Press 2... for Accounts, or
• Press 3... for all other enquiries.

The Ozetel IVR Menu features include:

• Personalised audio with our internal studio production,
• Real time, online, activations and changes,
• Leading edge reporting,
• Whisper mode. Each call received is announced to the answer point,
• Multi-levels available and complete custom functionality,
• FREE transfer of calls to Ozetel services such as Live Answer or Voice To Email.

We recommend using this service with a NEW 1300 Number

Here are some helpful tips to prepare your new IVR Menu service:

• Keypresses. Make a note of how many keypresses you will require. That is, how many departments or team members will you need to include in the IVR Menu?
• Answer Points. Each keypress will require a destination. This can be a fixed line, a mobile line, an additional IVR level or a separate Ozetel service such as a Live Answer Service,
• Sound Files. Prepare the scripts for us to professionally record your greeting and whisper mode sound files. There is a charge of $50 per file.

Yes, you can - for FREE!

We know it can be helpful to hear a demo, so we have setup a dedicated service for you to try.

Give it a call now, choose a keypress option and speak to the friendly Ozetel team.

1800 899 209